7 / Terminix : basilcinnamonchives said “My roommate at the time worked on a farm. We were aware of the possiblity he could bring fleas or other pests home. That's why we had Terminix.
So, about 2 months after I became a customer, we have fleas in the house. Obviously, I call Terminix. They say, "we'll call you back within 24 hours to schedule an appointment."
24 hours pass, no call. I call back. They say, "did we say 24 hours? We meant 48."
Another 48 hours pass. Keep in mind -- I'm being eaten alive by fleas, and they know this. They don't call. I call again. They say "oh. Well, I know we didn't call, but we did schedule an appointment for you! We'll be out to treat your home on Friday between 1 and 3! Also, don't forget to pick up literally everything off your floor and vacuum every surface in the house!"
Well, I'm angry, but it's fine. We pick everything up off the floor. We vacuum every surface in the house.
Friday comes. At 3:30, no Terminix employee has been to my home. I call. They tell me I don't have an appointment and they don't know what I'm talking about. Also, there pretty sure I've just been calling all week because I wanted a routine treatment, not because of a flea infestation.
But I shouldn't worry! They'll come to my house Monday between 3 and 5! That's the most inconvenient time all week for me, but whatever. Keep in mind: there's a flea infestation in my home. My legs are more bite than skin. I don't feel safe going to sleep because I know I'll wake up with new bites.
I leave a review on Yelp, detailing this sequence of events. They message me saying they'd like to follow up -- I should email them with my account details. I do. They never reply.
Over the weekend, I figure out how to treat my home myself. I call Monday morning, cancel my service, and ask for a refund since they're the worst.
They tell me they'll call back in 24 to 48 hours about my refund.
Obviously they don't call, so I call back three days later. They tell me they'll call back in 24-48 hours.
I got busy. It's been a few weeks. I haven't been called.”
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